Last updated: 1st, April 2025
Warranty:
All new products that have any issues or concerns, you must contact us so we can figure out the issue within a reasonable amount of time before an exchange is performed. A full return and refund will not be issued unless stated in an email from one of our employees.
PMT tires have manufacture defect for unused tires only.
All Spare parts/ NAMI Spare parts have 30-day warranty, external damage such as crash/impact/water/misuse is not covered. This is for defects only, not performance issues.
Last updated: Jan 1, 2026
All E-Scooters, E-Bicycles, E-Balance bike, and E-Ride Pro, E-Bike/dirt/moto come with a 1-year or 1,000-mile WyrdRyds limited warranty.
All WyrdRyds scooters under the Refurbished Scooters collection come with a 6-month/500-mile limited warranty.
Items marked as “Warehouse Clearance,” “Sale,” “Discount,” or “Final Sale” on the product page are not covered under this limited warranty. This will also be clearly stated on the respective product pages. If you are unsure, please contact us for clarification before making a purchase.
Our warranty policy is written to be clear and transparent, outlining exactly what is and is not covered—no fine print or vague terms. If you have any questions, feel free to reach out to us directly.
TO QUALIFY FOR WARRANTY SERVICE
- A valid sales receipt from WyrdRyds Motors is required.
- For purchases made through authorized retail partners, warranty claims must be submitted directly through the original point of purchase.
- The product must not be used for rental or commercial purposes.
- The product must not be used in competitions.
- The product must be purchased directly from our website. If purchased through a partner, the warranty is registered with them.
- Warranty claims made within 30 business days of delivery are eligible for replacement parts with free shipping.
- Claims made after 30 business days are still eligible for replacement parts; however, shipping costs will be the customer’s responsibility.
LIMITATIONS OF LIABILITY
- This Limited 1-Year/6-Month Warranty begins at the time of initial sale and is non-renewable.
- The warranty is non-transferable and applies only to the original purchaser.
- Any unauthorized modifications to the product will void the warranty.
- No reimbursement will be provided for towing, loss of time, loss of use, inconvenience, or incidental/consequential damages.
- Warranty is void in cases of weather-related water damage. Proper storage and protection are the owner’s responsibility.
- WyrdRyds does not provide warranty coverage for third-party components (e.g., motors, tires, wheels, batteries), which may be covered by their respective manufacturers.
- Cosmetic damage (e.g., scratches, tears, flat tires) due to normal use is not covered.
- Damage caused by improper cleaning agents, chemicals, water exposure, smoke, soot, or salt (including sea breeze) is not covered.
- Damage due to aging (e.g., fading paint, rubber/plastic deterioration, rust) is not covered.
- Improper repairs or incorrect diagnostics are not covered.
- Coverage applies only to key components such as the motor, battery, controller, and LCD display, excluding damage caused by rider use.
- Damage due to misuse, neglect, abnormal use, or failure to follow the Owner’s Manual is not covered.
- Damage resulting from accidents or personal negligence is not covered.
- Natural wear and tear on screws, nuts, and bolts (including corrosion) is not covered.
- The warranty is void if a chargeback, dispute, or forced return is initiated.
- Shipping fees are not covered under warranty.
WARRANTY COVERAGE
Our warranty support includes two primary services:
1. Parts Replacement
Once your warranty claim is approved, WyrdRyds will ship the required replacement parts. We also provide guided support through tutorials, videos, images, written instructions, or phone/video assistance to help you complete the repair.
2. Repair Services
If you are unable to perform repairs, we may coordinate service through our trusted partners. Customers are responsible for any associated costs, including shipping, taxes, labor, and non-covered parts. You may also deliver the product directly to the repair facility to avoid shipping fees.
3. PMT tires
PMT Tire Warranty Policy
This warranty does not cover user error, improper PSI/inflation levels, road hazards, punctures, impact damage, misuse, neglect, or improper installation.
The manufacturer’s warranty begins on the original date of purchase and is valid for 60 days.
In the event of a suspected warranty defect, customers will be required to provide measurements and clear photographs of the tire for evaluation and verification of the defect claim.
3 EASY STEPS TO CLAIM YOUR WARRANTY
Step 1: Email us at wyrdryds@gmail.com
Step 2: Provide your order details along with clear photos and videos showing the issue. Detailed documentation is required. Claims may be denied if sufficient information is not provided.
Step 3: Within 3–5 business days, our team will respond with next steps or follow-up questions.
OWNER’S RESPONSIBILITIES
As the owner, you are responsible for maintaining your device according to recommended guidelines. Warranty claims may be denied if failure is due to abuse, neglect, improper maintenance, or unauthorized modifications.
For support, contact us at wyrdryds@gmail.com.
FREQUENTLY ASKED QUESTIONS
Q: If the scooter is water-resistant, why isn’t water damage covered?
A: While the Cruiser is designed with water resistance in mind, no electronic device is completely immune to water damage. Even leading companies like Apple do not cover water damage under warranty for water-resistant devices. We choose to be upfront about this policy so you can make informed decisions.
Q: Why is the warranty only 1 year (or 6 months for refurbished units)?
A: Our products are built for real-world outdoor use—roads, debris, and varying conditions. Rather than inflating prices to include extended warranties, we focus on offering strong value and reliable support.
Our team is committed to helping you even beyond the warranty period. Replacement parts remain available, and we stand behind our products long-term.
Q: Does the warranty cover lost screws?
A: No. Routine maintenance, including tightening screws and bolts, is the owner’s responsibility. We include a multi-purpose tool kit to assist with this. Screws are standard components and subject to normal wear.
Owners Warranty Responsibilities:
As the device’s owner, you are responsible for the performance of the required maintenance. You may be denied a warranty claim solely because of your failure to ensure the performance of all scheduled maintenance.
As the owner, you should be aware that you may be denied your warranty coverage if your device or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. For any issue regarding your WYRD product, email wyrdryds@gmail.com.