Most electric scooter orders are shipped via ground shipping method and average delivery times are 2-4 business days. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.
| Estimated Shipping Time
| United States
| 2-4 Business Days
| Canada & Hawaii
| 3-6 Business Days
| EU & Other Parts Of The World
| 10-15 Business Days
Important to note: Shipping time stated is only an estimate and there might be unexpected delays caused by uncontrollable factors, such as bad weather, natural disasters, and accidents. WYRD will make every effort to process and ship out orders within the stated time frame. Once we hand the package over to UPS/USPS/DHL/FedEx - When a shipment left our facility, we will not be able to control the shipping transit speed of the delivery.
Therefore, we seek your kind understanding that we cannot not be held liable for shipping delays or any other forms of delays caused by the courier services.
All applicable and exact shipping fees (excluding any custom duties if it applies) will be shown upon checkout before payment.
Every electric scooter order will go through an in-house quality inspection before shipment. This is a process we pride ourselves with, and the reason why our customers trust the quality of the products we stand behind. We have a team of full time quality inspectors in our office here at Ashburn with their job scope is only quality inspecting the scooters. A single electric scooter order requires around 30 minutes to unbox > inspect > package it back into the box. Due to us inspecting every scooter that goes out before shipment, that means your scooter order will need 1 to 2 days processing time before shipment. We do not just pull the box, paste a shipping label to prepare it for shipment.
High Value Item:
High value items such as EMOVE Cruiser/EMOVE Touring will be shipped with signature required to prevent theft and the courier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you.
However, due to certain circumstances - Eg. COVID-19, signature requirement may be removed and is entirely decided by the courier. It is a general knowledge that Covid has resulted in minimal physical contact. Please contact the courier directly should there be any special arrangements to be made.
How Do I Know That My Order Has Been Shipped?
You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information as well as a link to track your package online.
Items Damaged During Transit
While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately.
Shipping related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with VORO describing the damage, including photos and confirmation number from the courier company. Do not throw away original packaging.
Status of Shipment
Once an order leaves our facility, unfortunately, we will have limited visibility of the exact status and we are unable to control where it goes, how fast it can go etc. Courier companies like USPS and UPS will be delivering your package directly to you.
The most efficient way to find out the exact status of your package would be to contact the courier company directly.
You can contact USPS here.
You can contact UPS here.
All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances.
Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 20% re-stocking fee.
Wrong Or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery cost to re-deliver the order to a corrected address. Electricsha will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
On acceptance of orders, WYRD RYDS will make every effort to process them within the stated time frame. Electricsha will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Electricsha may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Electricsha only ships to US delivery addresses in the 50 states. To ship to APO/FPO addresses, please select USPS on checkout.
USPS is generally much slower than UPS in shipping transit, however, that is the only way it can get to military addresses.